Call us on 01628 899727

Complaints

Please give us a call on 01628 899 727 and one of Customer Experience Advisors will do their best to resolve the issue.

Alternatively, submit your complaint via our new Contact form and a member of the team will give you a call back to discuss.

All questions

What is your complaints procedure?

Please see our our Complaints procedure page for details on how our complaints process works, and what you can do if you think your complaint has not been resolved satisfactorily.

Still need help?

Explore our comprehensive FAQs or contact us directly, we’re on hand to support you throughout your electric journey.