Lease Vehicle Maintenance Information

If you have a maintenance package included in your vehicle lease then all you need to do is get in contact with your funder (the company you pay your monthly leasing bills to) and they will be able to direct you to their maintenance portal for servicing, maintenance, or breakdown assistance.

For roadside assistance or breakdown recovery

Select your funder

Lex Autolease

Call 0344 879 6000

Arval

Call 0370 600 4499

Alphabet

Call 0370 0120 331

DriveElectric (business contracts only)

For vehicles under 3 years old:

Please contact the manufacturer on their roadside assistance line, depending on the manufacturer they may be partnered with a break down service i.e. Nissan roadside assistance is partnered with the RAC. Roadside assistance should be contacted for any warranty related issues with the vehicle i.e. battery issues and the vehicle will not start, any mechanical warning lights that prevent the vehicle form driving.

For vehicles over 3 years old:

Use the AA for roadside assistance – 0800 424 151

*If the vehicle needs to be recovered to a garage you will have to make an appointment with All Star Service Point – 0808 250 3896 before arranging the recovery to ensure that the garage can take the breakdown. Please contact DriveElectric if you do not have the membership number for the AA as you will need this.

DriveElectric FlexiHire

For vehicles under 3 years old:

For vehicles over 3 years old:

Use the AA for roadside assistance – 0800 424 151

For vehicle maintenance, servicing or repairs

Select your funder

Lex Autolease

Call 0800 389 3690

or book online

Arval

Call 0370 600 4499

or book online

Alphabet

Call for tyres: 0370 012 0301

Call for servicing: 0370 505 0135

or book online

Leaseplan

Call 0344 371 8033

or book online

DriveElectric (business contracts only)

Call ‘Service Point’ : 0808 250 3896

Please use ‘Service Point’ to book any vehicle services, tyre replacements, MOT and any other maintenance work. Payment will not be required from the driver. All garages should process on the ‘1Link’ platform for payment.

You must make an appointment prior to visiting a garage for all procedures, even tyre replacements.

When arranging an appointment you will need the following details ready at hand:

● Vehicle Registration
● Current mileage reading
● Name of policy holder
● Contact number
● Email address to send confirmation
● Postcode to locate the closest garage
● Work required
● Date required
● Accommodation requirements i.e. loan vehicle, while you wait appointment
● Tyre size

DriveElectric FlexiHire

FlexiHire vehicles are fully maintained, please call ‘Service Point’ : 0808 250 3896

Please use ‘Service Point’ to book a vehicle service, tyre replacements, MOT or any other maintenance work. Payment will not be required from the driver. All garages should process on the ‘1Link’ platform for payment.

You must make an appointment prior to visiting a garage for all procedures, even tyre replacements.

When arranging an appointment you will need the following details ready at hand:

Lease vehicle maintenance 101

A vehicle maintenance package is an option offered to all of our vehicle lease customers prior to receiving their new electric vehicle. Taking out a maintenance package means you can spread the cost and pay a fixed monthly amount for all of your vehicles servicing, MOTs and other repair costs taking the stress away and give you peace of mind with no unpredicted outlay. You can also guarantee any work being carried out on your lease vehicle is done by a reputable and accredited garage trained with electric vehicles. We understand it can be stressful when something goes wrong with your vehicle, so we’ve put all you need to know in one place to make things as hassle free as possible.

What's covered

Routine servicing of your lease vehicle throughout your contract
Vehicle repairs (including parts and labour) that have failed or worn out as a result of normal wear and tear
Tyre replacements when worn
Roadside Assistance
MOT (if required)

What's not covered

Windscreen and glass repairs and replacement
Damaged, missing and stolen items
Misfuelling
Damage caused by road accident
Accidental damage & faults caused by driver
Excessive driving style & driver induced faults
Consumables
Tyre repair/replacement for damage caused by theft, vandalism, road accidents or neglect