Fast paced and dynamic with the opportunity for exponential growth as Britain moves towards 2030, DriveElectric are aiming to be at the forefront of the Electric Vehicle (EV) revolution as we help customers along the road to net zero. We understand that turning to EV’s isn’t just a purchase, it is a life choice and we pride ourselves on putting the customer at the heart of everything we do to support them on their electrification journey.

We are the experts in our field and pride ourselves on providing real world knowledge to customers in an efficient and friendly way. We are implementing cutting edge technology to drive efficiency and change whilst sticking true to our core value of being a ‘human’ business. As the market place evolves we want to keep being the best in our field and will continue to improve and adapt as individuals and as the wider team to enable us to stay ahead of the market.

If you want to be provided with opportunity and grow with a technologically minded business within a unique and on-trend marketplace then we would love to hear from you. Our people are the most important asset we have and the family feel you will get when you enter our Marlow offices will make you want to become part of a special group of people.

Responsibilities and Activities:

• Working within a team to deliver across all areas of contract administration including; Purchase order raising, booking of delivery and collections, raising post-delivery packs and invoices.
• Working within a team to ensure achievement across all key performance indicators (KPI’s).
• Working within a team to autonomously manage daily workloads as a group through use of dashboards and reporting.
• Dealing with all customer queries via phone or email that arise after the point of sale.
• Day to day management of complaints in line with BVRLA and FCA standards.
• Supporting management in providing the detail and knowledge to enable better decision making.
• Supporting in process and system enhancements in the interests of continuous improvement.
• Support our customers and uphold the brand image of being the very best in going above and beyond for customers.
• Using Microsoft Dynamics 365, Bynx and various other systems to manage all post sale operations for customers.
• Supporting finance with administrative tasks.
• Reporting into the Customer Service Team Leader and striving to achieve in all areas of the personal development plan.

A driven, passionate and motivated self starter that wants to be part of an organisation that creates positive change. A true team player who is willing to help, support and coach others whilst also seeking feedback and continuous improvement themselves in order to be the very best you can be. You must be willing to work hard and fast alongside a very human personality to have fun!! Key skills and qualifications are (* denotes desirable):

• Proficient with all standard Microsoft products including excel.
• Understanding and experience of using CRM systems.
• Ability to balance a high workload by prioritising and executing in order to get the job done.
• Experience working in a previous role that involves telephone and email communications to B2B and retail customers.
• Understanding of PDF and PDF editor.
• Vehicle leasing or rental experience*.
• BVRLA certification*.
• Experience using Mircosoft Dynamics 365*.
• Electric vehicle market understanding*.
• Training and development of others within a team environment*.

DriveElectric is at the forefront of pure electric vehicle leasing, providing the smartest EV sourcing, financing and management solutions in the UK with a goal to facilitate a journey to net zero for all. We apply our deep understanding of EV operation, delivering innovative technology and frictionless processes with an experienced human touch loved by our Customers.
As part of our strategic plan we are investing heavily in technology, products and data functions that will help to scale our business exponentially. To help us on this exciting journey we are looking to hire a competent Analyst Developer who can work collaboratively across the business to lead the optimisation of our Microsoft Dynamics CRM implementation which is fundamental to our back and front office operations.
Reporting to our Head of Product & Business Improvement you will play a key role in the significant change that is underway for our technical environment, helping fully integrate and extend our Dynamics 365 implementation. The role will require both strategic thinking and hands-on development, working directly with subject matter experts and in cross functional teams to first understand then prioritise and respond to broad and varied business challenges. You will be required to align process and functional design activities, creating and reviewing functional requirements as an input to application design, facilitating analysis workshops across the business to understand needs and develop execution plans for delivery. You will need to document and analyse complex business processes, reviewing deliverables against anticipated outcomes and ensuring the provision of effective training and support to ensure systems and our CRM processes are effective in helping us to scale our business exponentially.

Primary responsibilities

• Installation of Dynamics 365 CRM and customization of CRM components.
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Develop software solutions by studying information needs, conferring with users studying systems flow, data usage, and work processes investigating problem areas following the software development lifecycle.
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Prepare, install and develop solutions by determining and designing system specifications, standards, and programming.
• Improve operations by conducting systems analysis, recommending changes in policies and procedures.
• Manage information security procedures with respect to our CRM platform.

Primary responsibilities

• Drive proactive engagement with organisations leveraging a multi- channel approach (such as email, telephone and LinkedIn platforms) to capture survey data and feedback required to meet project objectives.
• Regularly log, update and maintain accurate records relating to every organisation communication, survey results and all other relevant information on our company CRM.
• Support and incentivise organisations to complete the survey, offering assistance and updates as required to ensure the highest level of service.

• Participate in daily and weekly feedback sessions with Project Manager on survey progress, learnings /challenges and success stories to ensure continuous improvement throughout.
• There may be requirements to get involved and assist with other project related activities as and when required by the Project Team on an ad-hoc basis

Professional Competencies:

• Strong verbal and written communication skills with excellent telephone manner
• Numerically competent and process driven.
• High levels of accuracy and attention to detail in work.
• Effective planning and organisational skills.
• Good commercial awareness.

Personal Competencies:

• Proactive, motivated and resilient self-starter
• Creative approach to communication and leveraging platforms such as Linkedin to reach and connect with key decision makers.
• Customer centric with the ability to influence and build rapport depending on who you are engaging with – over the phone or email (from gatekeepers to directors)
• Comfortable working from home on their own whilst still being part of the project team
• Knowledge and genuine interest in electric vehicles/ev charging and clean mobility preferred.

Knowledge and experience required:

• Experience in B2B / customer facing roles, confident dealing with senior decision makers (desirable)
• Proven track record of working to objectives and targets set.
• Working knowledge of Microsoft package, i.e. Outlook, Word and Excel.
• Working knowledge of CRM systems.

Specifics of the position:

• 6-month contract term; starting mid-late April – circa September 2021
• Salary: up to 26k p/a dependent on experience.
• Interviews: From w/c 5^th April 2021
• People management: N/A.

Desirable:

• Knowledge of Plugins, C# .Net, Visual Studio.
• Designing, coding and debugging applications in various software languages.
• Net, C#, and Java Script experience.

Interpersonal skills:

• You need to have great curiosity – be inquisitive and challenge the status quo.
• We are looking for a confident critical-thinker that can jump into many different problems and situations and come up with tactical recommendations.
• You need to think logically and creatively to find different solutions.
• Self-starter who is capable of hitting the ground running.
• Natural team player who enjoys working collaboratively with colleagues.
• Organised and pro-active, with strong attention to detail.
• Flexible and adaptable, with a “can do” approach and solid problem-solving skills.
• Focused on delivery, with a passion for quality and innovation.