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Breakdown & accidents

Find out what to do in the event of a breakdown or accident and who to call

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In the event of an accident, you would need to get in touch with your insurance company.

We don’t currently offer insurance with any of our lease vehicles. It is the driver’s responsibility to ensure the vehicle remains fully insured throughout the duration of the contract.

If you are unfortunate enough to have your vehicle stolen or written off, there may be a shortfall between the value of the vehicle and the outstanding finance amount. In these circumstances, optional GAP insurance would cover the difference and would allow you to replace the vehicle without the burden of any shortfall.

All manufacturers now offer at least 12-months roadside breakdown assistance, while some manufacturers offer even longer breakdown assistance cover.

When you receive a new car there will be details of this breakdown assistance within the vehicle guide. Alternatively, many insurance policies often cover breakdown assistance too. If you have a maintenance package with your contract, breakdown cover is included.

If the electric vehicle runs out of charge, this is not a manufacturer fault and you will be charged for the cost of recovery.

For funder-specific telephone numbers in the event of a breakdown, follow this link.

If you’re in need of urgent assistance, please call us on 01628 899 727 (Monday to Friday)

In the unfortunate event of an accident, you will need to contact your insurance company.

In the case of a total loss, you will need to ask your insurance company to contact your funder with the date of incident, category of loss and last known mileage. The funder will then liaise directly with your insurer to provide a vehicle valuation.

For funder-specific telephone numbers in the event of a breakdown, follow this link.

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